Shared inbox
Pick the Resend addresses you want to monitor. Every inbound email becomes a ticket your whole team can see, claim, and reply to from one place.
A shared inbox that fits
like an email client.
Turn a Resend address into a collaborative support desk. Tickets, notes, assignment, snooze, and saved replies, without the help desk tax.
No credit card. Bring your Resend account. Cancel anytime.
inbox.reticketdesk.com
- Maya2mRe: Webhook failing for orders.createdThanks, confirmed it is back. One more thing about the...
- Andrebilling14mRefund for invoice 18213Hi, the customer paid twice. Could you process a refund?
- Sofieyou1hDomain verification stuckRecords look right but it has been pending for six hours.
- Lukas3hFeature request: bulk importWould be great if we could upload a CSV of contacts...
What you get
Everything a small support team really uses.
No CRM bolt-ons. No marketing automation. No AI agents that hallucinate refunds. Just a sharp inbox built around how email already works.
Fast replies
Reply, snooze, assign, tag, and resolve from the keyboard. The shortcuts that make your daily queue feel light instead of heavy.
Notes and mentions
Pull a teammate into a thread privately. Discuss the tricky ones before the customer sees anything.
Assignment and ownership
Round robin or manual. Always know who owns a ticket and what is still unclaimed.
Snooze that respects timezones
Push a ticket to Monday at 9am customer-local time. It wakes itself, bumps the queue, and flags anything overdue.
Saved replies
Templates with variables for first name, ticket subject, and more. Searchable by tag, with usage counts so you keep the ones that work.
Search that feels instant
Full-text search across senders, subjects, and message bodies. Filter by status, tag, assignment, and inbox without waiting.
Safe by default
Every record scoped to your workspace. Encrypted provider keys. Audit logs you would actually read.
Set up in minutes
Connect Resend, pick the inboxes you want, invite your team, and start replying. No DNS work, no migration weekend.
How it works
From a Resend key to a real support desk in minutes.
- 01
Connect Resend
Paste your Resend API key. Resend already handles your domain and DNS, so there is nothing extra to configure.
- 02
Pick the inboxes you want
Choose which Resend addresses should flow into ReTicketDesk. Each one becomes a shared inbox your team can work from.
- 03
Invite your team
Add teammates with roles. Internal notes, mentions, and assignment work out of the box. You only pay for active teammates.
- 04
Send your first reply
Open a ticket, write a reply, hit send. Saved replies, snooze, tags, and reporting are right where you would expect them.
Inside a ticket
Every email becomes a ticket the moment it arrives.
Replies stay grouped with the conversation they belong to, even if someone forwards or changes the subject. If something glitches, nothing gets lost.
M
Re: Webhook failing for orders.created
Maya · maya@example.com · 2 messages
Maya9:14
Hey, our webhook is timing out on every orders.created event since this morning. We did not change anything on our side.
You9:31
Thanks for the heads up. Looking into it right now. Will follow up within the hour.
internal noteLucas
@andre Looks like our retry backoff hit a ceiling for a couple of merchants. Already pushed a fix, should clear in 10 min.
Maya11:02
Confirmed it is back. Thanks for the quick turnaround.
Reply, ⌘ + ⏎ to send · ⇧ + ⏎ for newline
Threading you do not have to think about
We follow the same conversation rules your email client already uses. Reply, forward, change the subject. It still ends up in the right thread.
Reliable inbound, even when things wobble
If Resend retries a delivery, we recognise it and dedupe. You never see the same email twice.
Customer context, in the side panel
Previous tickets, first contact, current plan, recent activity. Everything you need before hitting reply.
Pricing
Pay for the team, not the seat count.
Flat workspace pricing with a generous teammate cap. No per-seat math, no contact-volume fees, no tickets per month.
Starter
For solo founders and tiny teams.
$15/ month
Up to 2 active teammates
- Unlimited shared inboxes
- Tickets, notes, snooze, tags
- Saved replies
- 7 days history
- Email support
Most popular
Team
For teams that take support seriously.
$35/ month
Up to 5 active teammates
- Everything in Starter
- Round-robin assignment
- Customer profiles and history
- Reporting and SLA targets
- 90 days history
- Priority support
Growth
For scale-ups that still want a real inbox.
$79/ month
Up to 15 active teammates
- Everything in Team
- Webhooks and API access
- Custom roles and permissions
- Audit log export
- 12 months history
- Slack and shared channel support
Need more than 15 teammates? Extra teammates billed at $3 per active teammate per month.
How we compare
Honest math against the incumbents.
Public list prices for entry tiers, October 2025. We will keep this table updated as competitors change their plans.
| ReTicketDesk | Help Scout | Zendesk | Front | |
|---|---|---|---|---|
| Pricing model | Flat per workspace | Per user | Per agent | Per seat |
| Starting price | $15 / month total | $25 / user | $55 / agent | $25 / seat |
| Cost for 5 active teammates | $35 / month | $125 / month | $275 / month | $125 / month |
| Cost for 10 active teammates | $79 / month | $250 / month | $550 / month | $250 / month |
| Native Resend integration | ||||
| Shared inbox | ||||
| Notes and mentions | ||||
| AI agent upsell | Never | Add-on | Per resolution | Add-on |
| Time to first reply (setup) | Minutes | Hours | Days | Hours |
Voices
Built with, and for, teams that actually do support.
“We were three people drowning in a shared Gmail. Switched to ReTicketDesk in a weekend. Replies are faster, the queue is finally visible, and the bill is what one seat at a bigger help desk would have cost.”
M
Maya
Co-founder, SaaS product
“The Resend integration is the cleanest I have used. It feels like the product was built by people who actually run support themselves.”
A
Andre
Head of Support, scale-up
“Snooze, mentions, and saved replies are exactly what we needed. Nothing extra to learn, nothing that feels like enterprise software.”
S
Sofie
Engineer, indie studio
Questions
The things teams ask before they switch.
Turn email into a team sport.
Stop losing tickets in Gmail. Stop paying Zendesk prices for a tool your team does not need. Try ReTicketDesk for fourteen days, on us.