Tags, saved replies, and settings

Tags are organization-wide labels. Create them from Tags, choose one of the preset colors, and apply them from a ticket's side panel.

Start with a small tag set that agents can remember while replying. Keep tags that change priority, ownership, reporting, or the next action on a ticket, and remove labels that no longer guide the work.

Saved replies live in Library. Give each reply a title, body, and optional inbox scope. Workspace-wide replies appear for every inbox, while inbox-scoped replies are meant for a specific queue.

Write saved replies as reusable starting points rather than final scripts. They work best for repeatable setup steps, billing explanations, and security answers, with room for the agent to add the customer's domain, ticket context, and the exact thing they already tried.

Workspace

See name, slug, plan, subscription state, creation date, and your current role.

Session

See the signed-in Google identity, switch workspaces, or sign out.

Billing state

Trial, active, past due, canceled, and paused states are shown when present on the workspace.

Settings gives managers a quick view of the workspace name, their own role, the plan state, and connected inbox setup. After changing workspace or inbox settings, send a test ticket through the queue to confirm replies still route through Resend.