Shared inbox
Pick the Resend addresses you want to monitor. Every inbound email becomes a ticket your whole team can see, claim, and reply to from one place.
Features
A small, sharp set of features. The ones you actually open every day.
ReTicketDesk is opinionated. We picked the tools that matter for a small support team, polished each one, and left the rest out.
What you get
Everything a small support team really uses.
No CRM bolt-ons. No marketing automation. No AI agents that hallucinate refunds. Just a sharp inbox built around how email already works.
Fast replies
Reply, snooze, assign, tag, and resolve from the keyboard. The shortcuts that make your daily queue feel light instead of heavy.
Notes and mentions
Pull a teammate into a thread privately. Discuss the tricky ones before the customer sees anything.
Assignment and ownership
Round robin or manual. Always know who owns a ticket and what is still unclaimed.
Snooze that respects timezones
Push a ticket to Monday at 9am customer-local time. It wakes itself, bumps the queue, and flags anything overdue.
Saved replies
Templates with variables for first name, ticket subject, and more. Searchable by tag, with usage counts so you keep the ones that work.
Search that feels instant
Full-text search across senders, subjects, and message bodies. Filter by status, tag, assignment, and inbox without waiting.
Safe by default
Every record scoped to your workspace. Encrypted provider keys. Audit logs you would actually read.
Set up in minutes
Connect Resend, pick the inboxes you want, invite your team, and start replying. No DNS work, no migration weekend.
Inside a ticket
Every email becomes a ticket the moment it arrives.
Replies stay grouped with the conversation they belong to, even if someone forwards or changes the subject. If something glitches, nothing gets lost.
M
Re: Webhook failing for orders.created
Maya · maya@example.com · 2 messages
Maya9:14
Hey, our webhook is timing out on every orders.created event since this morning. We did not change anything on our side.
You9:31
Thanks for the heads up. Looking into it right now. Will follow up within the hour.
internal noteLucas
@andre Looks like our retry backoff hit a ceiling for a couple of merchants. Already pushed a fix, should clear in 10 min.
Maya11:02
Confirmed it is back. Thanks for the quick turnaround.
Reply, ⌘ + ⏎ to send · ⇧ + ⏎ for newline
Threading you do not have to think about
We follow the same conversation rules your email client already uses. Reply, forward, change the subject. It still ends up in the right thread.
Reliable inbound, even when things wobble
If Resend retries a delivery, we recognise it and dedupe. You never see the same email twice.
Customer context, in the side panel
Previous tickets, first contact, current plan, recent activity. Everything you need before hitting reply.
How it works
From a Resend key to a real support desk in minutes.
- 01
Connect Resend
Paste your Resend API key. Resend already handles your domain and DNS, so there is nothing extra to configure.
- 02
Pick the inboxes you want
Choose which Resend addresses should flow into ReTicketDesk. Each one becomes a shared inbox your team can work from.
- 03
Invite your team
Add teammates with roles. Internal notes, mentions, and assignment work out of the box. You only pay for active teammates.
- 04
Send your first reply
Open a ticket, write a reply, hit send. Saved replies, snooze, tags, and reporting are right where you would expect them.
Turn email into a team sport.
Stop losing tickets in Gmail. Stop paying Zendesk prices for a tool your team does not need. Try ReTicketDesk for fourteen days, on us.